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Serve as WPP's senior Workplace Services representative across an assigned portfolio, with overall responsibility for stakeholder relationships, workplace outcomes, financial stewardship and alignment with WPP & REWS standards, providing client-side operational governance.

Translate business priorities into workplace requirements and ensure outsourced service providers deliver against WPP standards, financial objectives and contractual commitments.

Individual Accountabilities:

- WPP Stakeholder & Business Partnership: Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.
- Workplace Strategy & Experience: Ensure workplace services, space and experience align with WPP strategy, utilization objectives, employee needs and global standards.



Oversee space planning activities and portfolio optimization initiatives to support effective workplace outcomes.
- Financial Stewardship: Work with Finance stakeholders to prepare annual budgets and quarterly forecasts for the assigned portfolio, monitoring variances and savings opportunities. Challenge service-provider proposals and ensure spend aligns with approved WPP priorities.
- Service Provider Governance: Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets and service outcomes. Challenge performance gaps and ensure corrective action is taken by provider leadership.
- Risk & Operational Governance: Ensure assigned properties comply with WPP and REWS risk, governance and operational excellence standards. Lead the identification, oversight, management and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management and timely resolution across the assigned portfolio.
- HSSE & Business Continuity Compliance: Compliance with WPP & REWS Health, Safety, Security and Environmental policies and Business Continuity certification process, and other operational standards, partnering with relevant WPP functions and service providers as required.
- Performance & Insights: Use service-provider reporting,



workplace data and stakeholder feedback to assess performance, identify continuous improvement opportunities and inform WPP decision-making.

Role Boundary:

The assigned portfolio may comprise a mix of campus and non-campus locations, requiring the AWSL to apply a flexible and adaptive approach to oversight, governance and stakeholder engagement in line with the evolving REWS operating model.

This is a WPP client-side leadership and governance role.

Day-to-day operational delivery and the direction, supervision and management of service-provider personnel remain the responsibility of the applicable service provider.

Onsite/In office role at one the larger campus locations within respective region.

Competencies, Knowledge and Experience:

- Strategic Service Provider Relationship: Proven ability to build and maintain solid, collaborative relationships with suppliers.
- Stakeholder Leadership and Business Partnership: Excellent communication and interpersonal skills to build strong relationships with stakeholders and understand their needs.
- Commercial and Contract Governance: Understand contractual commitments, SLAs/KPIs and commercial models to govern provider performance, contract compliance and support WPP decision-making.
- Leadership: Ability to lead through influence, establish clear client expectations to include stakeholder needs and hold service-provider leadership accountable for agreed outcomes.
- Digital Dexterity: Ability to leverage workplace data, reporting and technology apply critical thinking to evaluate performance, inform decisions and challenge service-provider outcomes and provide accurate data to

📌 Workplace Services LeadWest/Canada (Toronto)
🏢 WPP
📍 Toronto