Customer onboarding and billing accuracy define this remote-first role at managed.com, supporting customers from registration through go-live globally.
The Billing and Domain Service Specialist serves as the primary customer contact throughout onboarding. You will gather billing information, correct registration details, resolve billing issues, and communicate schedules. The role also supports billing-system guidance, process improvement, and compliant handling of sensitive information.
Key Responsibilities:
- Facilitate onboarding from registration through customer go-live
- Gather billing information and required customer documentation
- Resolve billing issues and onboarding obstacles
- Enter billing data accurately into systems
- Guide customers through invoices and billing details
Requirements:
- At least one year of billing department experience
- Experience with billing systems and