Summary:

Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. They are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments, and especially our Concierge, Bell-Door and Ideal Services teams.

The starting wage rate for this position is $28.02 per hour. After six months of employment, the rate will increase to $31.13 per hour, in accordance with the applicable Collective Agreement.

This posting represents an existing vacancy .

Responsibilities:

- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type,

📌 Full-time Guest Service Agent (Toronto)
🏢 Omni Hotels & Resorts
📍 Toronto