Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers
Our core values:
Integrity – We do what's right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others' shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Trail is seeking an experienced, hands-on Director of Warehouse & Service Operations to drive operational excellence across our BC warehouse and service network. This is a true ownership role. You will be accountable for the performance, productivity, safety, and financial outcomes of three warehouse facilities and a dedicated Service Operations team responsible for reverse logistics, product repairs, parts procurement, and Return-to-Vendor (RTV).
Success in this role requires a leader who is equally comfortable on the floor and in the data -someone who works closely with their teams, drives disciplined execution, optimizes payroll and productivity, prevents product issues, and delivers excellent service outcomes. This role partners closely with Delivery, Sales, Purchasing, Finance, Health & Safety, and Technology to support business growth and operational excellence.
What You'll Own
Warehouse Operations
Lead end-to-end warehouse operations including receiving, storage,



picking, staging, customer pickups, and outbound loading.
Optimize labor deployment, schedules, and workflows to drive productivity and payroll efficiency.
Ensure strong inventory controls, FIFO compliance, and high cycle-count accuracy.
Reduce damages, write-offs, and inefficiencies through proactive prevention and root-cause analysis.
Maintain secure, clean, and well-organized facilities that meet or exceed safety and compliance standards.
Service Operations (Reverse Logistics & Repairs)
Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV execution.
Improve repair turnaround times and service efficiency while maintaining customer service excellence.
Focus on preventing repeat product issues through upstream improvements and supplier collaboration.
Maximize Service Operations income while managing cost-to-serve.
Ensure RTV and supplier recovery programs are executed accurately and on time.
Leadership & People Development
Lead, coach, and develop warehouse and service leadership teams through regular engagement and performance management.
Be a visible, floor-present leader who sets standards, reinforces accountability, and recognizes strong performance.
Build succession plans and support recruiting to ensure the right talent is in place.
Foster a culture of ownership, continuous improvement, and pride in workmanship.
Performance & Financial Management
Own and actively manage KPIs, including:
Cycle counting accuracy
Cost-to-serve and cost-to-move
Product damages and write-offs
FIFO compliance
Inventory turns (returns and service)
Product

📌 Director Of Warehouse And Service Operations (Delta)
🏢 TRAIL APPLIANCES
📍 Delta