Key Responsibilities
Lead user research, service design, interaction design, and validation activities.
Identify user needs, behaviors, pain points, accessibility requirements, and service expectations.
Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.
Design consistent experiences across enterprise platform capabilities and digital services.
Facilitate co-design workshops, design reviews, and cooperative working sessions.
Conduct usability testing and accessibility evaluations, translating findings into actionable design improvements.
Maintain traceability between user needs, business requirements, and design decisions.




Support development and testing teams to ensure accurate implementation of approved designs.
Contribute reusable patterns, standards, and components to an enterprise design system.
Required Experience
Experience leading user experience and service design for complex transactional digital services.
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and interaction designs.
Experience designing

📌 Senior Ux Designer (Toronto)
🏢 Symbiotic Group
📍 Toronto