Apply B2 B Saa S expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value.
This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.
Key Responsibilities: Help customers adopt and optimize complex Ashby technology
Conduct tailored product trainings for wide-ranging audiences
Explain advanced configurations, reports, and data workflows
Manage proactive engagement across a broad customer portfolio
Collaborate with Sales,
Marketing, Product, Support, and Operations
Requirements: At least two years of Customer Success experience in B2 B Saa S
Experience with technically complex products and integrations
Ability to explain complex concepts in simple terms
Strong prioritization across approximately 60 customers
Detail-oriented approach to follow-up and CRM updates
Use technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.