Serve Quince customers in French and English through chat, email, phone, and social channels while resolving issues empathetically and clearly.

As a Customer Experience Specialist, you will own interactions from start to finish and build trust through polished communication. You will navigate service tools, become a product expert, and share recurring insights that improve customer experiences.



This position requires remote-environment communication and may be onsite near Toronto.

Key Responsibilities:

• Own customer interactions from beginning through resolution
• Resolve issues with empathy and care
• Navigate tools efficiently while maintaining human connection
• Share recurring patterns and service insights
• Guide customers authentically as a product expert

Requirements:

• French and English fluency, written and spoken
• Minimum two years of customer service experience
• High School diploma or GED
• Transparent, professional communication in remote environments
• Reliable internet and dedicated quiet workspace

Bring bilingual communication, empathy, ownership, and digital intelligence to Quince customer experiences across multiple service channels.