99% 99.5%. Implement strategic checks and controls to ensure compliance with regulatory standards and continuously refine processes to meet broader business goals.
Manage and optimize the ticketing system (Zendesk): Take full ownership of the Zendesk queue with strategic oversight, ensuring tickets are assigned within 24 hours. Identify trends or recurring issues, addressing root causes to prevent future escalations and enhance long-term efficiency.
Strategically Manage SOPs and internal resources: Take ownership of SOPs, checklists, and internal resources, not only ensuring they are updated but also leading efforts to optimize and improve these documents across teams, aligning them with company goals and best practices.
Provide cross-team training, mentorship, and knowledge sharing: Proactively offer training and mentorship across teams, including Implementation and PCST, to standardize best practices and elevate operational effectiveness across departments. Take ownership of personal development by actively pursuing learning opportunities and sharing knowledge with the team. Foster a culture of continuous learning and improvement that drives operational excellence and long-term success.
Proactive decision making and initiative: Demonstrate initiative in making informed decisions, often resolving issues independently. Proactively suggest solutions that have a broader impact on business operations, ensuring strategic long-term benefits.
Global client support, communication, and stakeholder management: Provide comprehensive client support with a global perspective, ensuring follow-ups and problem-solving are handled efficiently. Focus on delivering long-term solutions that enhance client satisfaction and improve service delivery across regions. Demonstrate exceptional communication skills,



building strong relationships with stakeholders at all levels. Provide clarity and insight in complex situations, acting as a trusted advisor for key business decisions.
Lead global testing, projects, and cross-functional engagement: Actively seek opportunities to participate in global testing and high-impact projects, providing insights and leadership that extend beyond the immediate team or region. Engage with and support other teams across functions using collaboration tools like Slack, offering troubleshooting and guidance. Ensure effective execution, measurable results for global initiatives, and maintain strong communication across departments to resolve issues and drive success as a cross-functional senior specialist.
What you bring Experience: Several years in regional or global payroll operations, with a solid understanding of global payroll best practices.
Leadership: Passionate about managing teams with a hands-off approach, empowering individuals without micromanaging while fostering a cooperative work environment.
Technical Skills: Proficient in payroll software tools such as SAP, Excel, and Google Sheets, using these tools to drive accuracy and operational efficiency.
Problem Solving: Possesses an analytical mindset with strong problem-solving abilities, capable of addressing complex challenges and finding innovative solutions.
Adaptability: Thrives in a dynamic,



fast-paced international environment, consistently delivering impactful results while adapting quickly to changes.
Efficiency: Constantly seeks opportunities to improve productivity, streamline processes, and optimize efficiency in all areas of work.
Working Method: Comfortable working asynchronously and remote in a globally distributed team.
Language Skills: Fluent in both written and spoken English.
Practicals You'll report to: Manager, Payroll Operations
Our full benefits & perks are explained in our handbook at As a global company, each country works differently, but some benefits/perks are for all Remoters: We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
Compensation Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seems quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.

📌 Payroll Specialist Lead (Winnipeg)
🏢 Remote
📍 Winnipeg