Overview of role:
The Loyalty team is responsible for the strategy, evolution and performance of the West Jet Rewards program, delivering a compelling loyalty proposition that drives member engagement and creates long-term value for West Jet and its partners.
We are seeking a Program Manager to lead West Jet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of West Jet’s loyalty fraud program. This role brings together cross-functional teams to strengthen fraud prevention, detection, response, and recovery capabilities while protecting members, loyalty assets, and the overall integrity of the loyalty program.
Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities,



drive implementation of fraud mitigation initiatives, and ensure effective processes are in place to respond to fraud incidents. The role will partner closely with teams across Loyalty, Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance, Rewards Support, and other areas of the organization.
Key Responsibilities
Loyalty Fraud Strategy & Program Management:
Define and manage the Loyalty Fraud strategy and roadmap across prevention, detection, response and recovery
Monitor fraud trends across West Jet Rewards and partner activity, identifying emerging risks and capability gaps across the loyalty member lifecycle, including enrollment,

📌 Program Manager, Fraud (Calgary)
🏢 WestJet Group
📍 Calgary