Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers - and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an workplace of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!Are you passionate about solving business needs with both people and technology? Do you want to work with a team that represents industry-leading capabilities supporting dynamic global organizations?We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects! This is a stakeholder facing role and requires that you establish and manage processes at a high standard, drive the consulting team to achieve those expectations,



and engage effectively with clients to understand and address their needs.A Day in the Life:PeopleWork with the service delivery team to ensure service delivery meets the expectations of our enterprise clientsMonitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followedWork with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hiresEnsure that new team members are properly on-boarded and role expectations are clearly understoodRemove barriers and roadblocks to help team members complete their workFacilitate a constructive and supportive quarterly Career Life Planning (CLP) experienceAct as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when requiredBusinessEnsure accurate forecastingAttention to and tracking of timesheets, vacation requests, and trainingConsistent, effective reporting on your businessManage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projectsAct as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departmentsDrive solution innovation within your team aligned to client and market demandsClientsEffective engagement with

📌 Manager, Client Success (Toronto)
🏢 Long View Systems
📍 Toronto