Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide cutting-edge, cleanand energy-efficient solutions for a better tomorrow, " focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. The Industrial Automation Service Project Manager leads and develops the regional service activity that supports Delta’s Industrial Automation Business Platform. This role is responsible for ensuring safe, timely, and high‑quality field service delivery for Industrial Automation systems in close collaboration with the Field Service Manager, coordination with Technical Support Engineers, and ownership of customer escalations, service contracts, and operational metrics. The manager will travel regionally and domestically as required to support major projects, customer relationships, and field escalations. Recruit, coach, schedule, and evaluate field service technicians; set performance expectations; deliver training on electrical safety, troubleshooting, and product configuration. Service Operations Management: Oversee daily dispatching, work order assignment, and resource allocation; ensure statementsof work (SOWs), site access, and customer site requirements are followed. Customer Escalations and Relationship Management: Act as primary escalation point for complex technical issues; maintain strong customer relationships and ensure timely, professional communication and follow‑up. Technical Oversight: Provide technical guidance for troubleshooting, repairs, and commissioning of industrial automation systems; collaborate with Technical Support Engineers to resolve systemic issues. Quality, Safety, and Compliance: Enforce electrical safety procedures, OSHA requirements, and customer site rules; ensure technicians complete required safety training and certifications.



Contractor and Vendor Management: Authorize and manage contracted resources; maintain up‑to‑date market schedules and vendor relationships to meet project demands. Ensure accurate capture of field data via software, photos, and written reports; approve project closeouts and submit internal and client deliverables. Inventory and Budget Oversight: Manage spare parts inventory, service tools, and regional service budget; Education & Experience: Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field with 5+ years of relevant field service experience, including 2+ years in a supervisory or lead role; Technical Skills: Strong understanding of AC/DC electrical power systems, testing equipment (ohmmeters, voltmeters, EV charging test sets), and electronic device configuration. Customer Service & Communication: Proven skills in customer relations, technical reporting, and business correspondence. Proficient with Microsoft Office (Outlook, Word, Excel); experience with CRM/ticketing systems preferred. ability to travel electrical or industry‑specific certifications. Prior experience supporting industrial automation systems. Process & Project Skills: Experience with SOW development, contractor management, and project closeout procedures. Continuous Improvement: Training in Lean, Six Sigma, or similar methodologies. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you. Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic. The base salary range for this full-time position is $105-$115K #

📌 Industrial Automation Service Project Manager (Raleigh)
🏢 Delta
📍 Raleigh