Design Amazon Connect solutions with AWS architecture expertise at Neura Flash, Part of Accenture, supporting customer-facing cloud transformations. Shape contact center outcomes through technical leadership.
As an AWS Technical Architect, you will guide discovery, architecture, and delivery for Salesforce and AWS Cloud solutions. The work combines Amazon Connect, contact center design, API integrations, and business process reviews. You will translate requirements into scalable designs while connecting technical teams, business stakeholders, and customer leadership.
Key Responsibilities: Build and launch Amazon Connect solutions for customers
Lead discovery, ROI development, presentations, and delivery estimates
Translate customer requirements into contact center designs
Mentor technical teams through solution delivery
Deliver training and documentation to customer end users
Requirements: Customer-facing contact center experience
Advanced AWS services and cloud architecture knowledge
Experience with APIs, Web RTC, SIP, and scripting
Knowledge of Cloud Formation, Lambda, Lex, and contact flows
Salesforce Service Cloud familiarity
Apply your Amazon Connect, AWS architecture, and customer communication expertise to enterprise contact center solutions at Neura Flash.