Drive IT service delivery at PwC through ticket management, performance metrics, and stakeholder communication across managed services contracts. This Manager position oversees application, infrastructure, and AI service operations while ensuring ITSM norms and customer expectations are met. You will work with clients, consulting service groups, internal specialists, delivery teams, and third-party partners. The work requires explicit communication, accountability, and practical leadership.

Key Responsibilities
- Ensure delivery meets customer expectations and service-level agreements
- Identify performance metrics supporting service goals
- Prioritize client backlogs according to requirements




- Balance ticket dashboard workloads across delivery locations
- Manage client transitions and support onboarding activities

Requirements:
- Six or more years of technology environment experience
- Experience defining and improving operational processes
- Experience preparing performance metrics for leadership
- Proven ability to motivate teams and deliver solutions
- Ability to explain complex issues clearly Bring service delivery management, operational metrics, and stakeholder coordination skills to PwC’s managed services practice.

📌 IT Service Delivery Manager PwC (Montreal)
🏢 PwC
📍 Montreal