Transform banking operations through integrated roadmaps, process improvement, and measurable benefits in a hybrid Downtown Toronto assignment. As Delivery Lead, you will guide the Commercial and Business Banking Operations Change Program for a leading Canadian bank. You will connect future-state recommendations with requirements, controls, technology dependencies, and business impacts. The assignment emphasizes direct accountability for execution, outcomes, readiness, and sustainment.

Key Responsibilities
- Sequence near-term improvements alongside longer-term operational changes
- Validate requirements, process changes, controls, and business impacts
- Maintain resource plans, cost forecasts, and delivery commitments
- Track service, productivity, capacity, and cost-to-serve improvements




- Provide practical guidance to program managers and workstream leads

Requirements:
- 10+ years delivering operations transformation or business change
- Experience with demand, capacity, exceptions, controls, and service levels
- Ability to build roadmaps with scope and acceptance criteria
- Experience validating benefits baselines with Finance and Analytics
- PMP, PgMP, Lean Six Sigma, or change certification is an asset Bring banking transformation expertise, advantages discipline, and process improvement judgment to Commercial and Business Banking delivery.

📌 Banking Operations Transformation Lead (Toronto)
🏢 FP
📍 Toronto