Application Support Analyst / BSA (10+ years) to support production operations for digital channels and online brokerage using incident and problem management, SQL, and performance monitoring tools
- 42342 Our banking client is seeking an Application Support Analyst / BSA (10+ years) to support production operations for digital channels and online brokerage using incident and problem management, SQL, and performance monitoring tools
- 42342 Location Address: Toronto/Hybrid: 3 days in office Contract Duration: 12/01/2026 to 10/31/2027 Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week with possible OT at times
- Candidates Need to be OK to work on call on a rotation basis The new contractor will perform KTLO work
- incident management and day to day support of Bank Online brokerage / NEO/ Atlantis/ Starburst. The team is already facing staffing challenges as there has been turnover. Role:Mix of an Application Support Analyst / BSA Story Behind the Need Business group: The Digital Engineering Operations team Project: The Digital Engineering Operations team is responsible for the production support and operation of the Bank’s retail Digital Channels (OnLine and Mobile Banking); Online brokerage; and related production applications. We are an energetic team and are looking for someone who as enthusiastic about raising customer's Digital Channels expectations and experience Candidate Value Proposition: The successful candidate will have the opportunity to be part of a great team culture, within a team works together well; gain exposure to different areas of the bank, not only in technology, but different product lines, vendors; there is a chance to explore interests and work towards them.



Working in digital banking puts you at the forefront of the field and there is visibility – successes and challenges are visible to the team and can help define a career path. Typical Day in Role: The incumbent is responsible for the maintenance, support and change control of Bank's technology supporting digital channel operations. She/he will part of a team of that will be responsible for incident/problem management of Online brokerage, Mobile brokerage and related production change activities. The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:
- Canadian Banking;
- Digital
- Product groups
- Business lines
- This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional

working hours
and compensation will be provided.
- The team dynamic and work environment will be rewarding, and office hours can be flexible.

Responsibilities:
- Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
- Willingness to work outside of the traditional work week and requires continual shifting of priorities.



The role requires attention after hours and on call support
- Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.
- Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
- Be curious as the skill set and product knowledge will be ever evolving
- Must be flexible to adapt to a agile environment, balance simultaneous priorities and make quick and sound decisions under pressure Skill that will enable you to succeed:
- Excellent knowledge of incident and problem management
- Experience working on call 24/7 including weekends performing L2 or greater application support
- Experience supporting mission critical tier 1 applications such as payments, trading and authentication within banking, wealth management, capital markets, insurance organizations.
- Familiarity with Investment Management Solutions encompassing portfolio management, reconciliation, settlement, equities/fixed income/ derivative trade booking, account management
- Drive recovery efforts in collaboration with technology, vendor and product owner stakeholders
- Apply sound SRE practices to ensure monitored applications adhere to SLOs
- Strong business analysis skills towards documenting operational processes, creating knowledge base and standardization of work
- Contribute deep analysis to root cause analysis and post-incident reviews to prevent recurrence and achieve resiliency
- Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows
- Strong ability to articulate meaningful client impact statements to a broa

📌 Application Support Analyst (Toronto)
🏢 S.i. Systems
📍 Toronto