Shape library services across diverse urban communities with Kansas City Public Library as Chief Public Services Officer. Apply strategic planning and organizational oversight to public-facing experiences. This executive leader partners with the Chief Executive Officer, Executive Team, Library Board, staff, and stakeholders. The position oversees Branch Operations, Central Library, Outreach, Readers' Services, Special Collections, and Youth and Family Engagement. Its focus includes service effectiveness, patron experience, community outcomes, innovation, accountability, and continuous improvement.

Key Responsibilities
- Establish goals for operations, programs, engagement, and service excellence
- Translate organizational strategy into priorities and measurable outcomes
- Monitor data, service effectiveness, accessibility, and patron engagement




- Align departmental budgets, staffing, resources, and strategic priorities
- Support Library Board and Foundation Board strategic initiatives

Requirements:
- At least seven years of senior leadership experience
- Knowledge of public libraries and emerging librarianship trends
- Solid analytical, problem-solving, communication, and collaboration skills
- Experience leading enterprise-wide initiatives and organizational change
- Ability to work with boards, officials, partners, and stakeholders Use executive judgment, performance measurement, and strategic alignment to strengthen Kansas City Public Library services and community outcomes.

📌 Executive Library Services Leader Kansas City (Toronto)
🏢 The Kansas City Public Library
📍 Toronto