Purpose of Position To provide strategic leadership for FSRA’s oversight of auto insurance fraud and abuse by developing and executing an intelligence-led supervisory framework that strengthens insurer accountability, enhances sector-wide fraud detection and prevention, improves consumer outcomes, and builds relationships with financial services fraud bureaus. To lead and provide oversight of FSRA’s Fraud Reporting Service (FRS), advances fraud supervision initiatives, and acts as FSRA’s lead regulatory liaison on fraud issues. Collaborating with industry, regulators, government, and law enforcement, ensuring supervisory efforts remain risk-based and responsive to emerging fraud risks and integrating fraud intelligence into supervision to strengthen market conduct oversight, operational effectiveness, and industry resilience.

Key Responsibilities
Fraud Supervision and Regulatory Strategy
- Lead the development, execution, and continuous improvement of FSRA's auto insurance fraud supervision framework
- Monitor emerging fraud risks, trends, schemes, and market vulnerabilities affecting Ontario consumers and insurers.
- Develop supervisory priorities, strategies, and risk assessments related to fraud and abuse.
- Integrate fraud intelligence into FSRA's broader supervisory planning and risk-based oversight activities.
- Provide strategic advice to senior leadership regarding fraud-related regulatory risks, priorities, and policy considerations. Fraud Reporting Service (FRS)
- Provide business leadership and oversight for implementation of the Fraud Reporting Service.
- Establish governance, operational processes, reporting frameworks, and performance measures for the service.
- Ensure fraud information and intelligence generated through FRS informs supervisory decision-making and regulatory interventions.




- Lead the development of future enhancements, reporting capabilities, analytics, and intelligence products. Industry Engagement and Collaboration
- Serve as FSRA's business lead for fraud-related industry engagement.
- Chair and oversee the Fraud Industry Technical Advisory Committee and related working groups.
- Build and maintain strong relationships with insurers, fraud bureaus, law enforcement agencies, government partners, healthcare stakeholders, and industry associations as appropriate to the role.
- Represent FSRA at industry forums, conferences, and regulatory working groups on fraud-related matters. Intelligence and Analytics
- Develop an intelligence-led approach to identifying and assessing fraud risks.
- Promote greater use of analytics, data, reporting, and intelligence products to support evidence-based supervision.
- Identify opportunities to improve fraud detection capabilities across the sector.
- Translate intelligence findings into recommended regulatory actions, supervisory priorities, and strategic recommendations. Regulatory Oversight and Consumer Protection
- Support supervisory reviews involving insurer fraud controls, governance, reporting practices, and claims management activities.
- Assess the effectiveness of insurer fraud prevention and detection programs.
- Identify systemic issues requiring regulatory intervention or policy responses.




- Advance initiatives that improve consumer protection while supporting a fair and sustainable marketplace. Leadership and People Management
- Lead and develop a team responsible for fraud intelligence, supervision, and related initiatives.
- Foster collaboration across supervision, actuarial, policy, legal, enforcement, and data teams.
- Contribute to the ongoing evolution of FSRA's Auto Supervisory Model and supervisory transformation initiatives.
- Champion innovation, continuous improvement, and evidence-based decision-making. Qualifications
- Education University degree in business, public administration, criminology, law, finance, insurance, economics, data analytics, or a related field – or an equivalent combination of education and experience.
- Master's degree or qualified designation, an asset.
- Experience 10+ years of progressive leadership experience in P&C; insurance experience in claims and underwriting fraud investigation and mitigation, and/or insurance operations with knowledge of fraud issues and mitigation initiatives across the industry
- Experience working with industry stakeholders, regulators, government partners, and internal and external executive-level leadership.
- Demonstrated experience leading complex and high‑profile projects with a technology component. Knowledge and Skills
- Advanced knowledge of the auto insurance sector, including fraud and abuse risks, claims management ecosystems, insurer operations, market conduct expectations, and Ontario’s regulatory framework.
- High‑level understanding of intelligence-led supervision, enterprise risk assessment methodologies, regulatory oversight models, and evidence-based supervisory practices.
- Understanding of information management, data govern

📌 Director, Fraud Supervision (Canada)
🏢 Financial Services Regulatory Authority of Ontario
📍 Canada