Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.
Responsibilities:
Ensure that user problems are addressed consistent with current Service Level Agreement:
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploy and Maintain all Employee Workstation Hardware
Wi-Fi Log update - Maintain all Guest and Back of House Wi‑Fi equipment in Public, Meeting Space and Guestrooms
Review Anti‑virus logs and resolve any issues on Cortex XDR enterprise console for hotels
Ensure all Wi‑Fi equipment is functional in Public, meeting and guestrooms.
Maintain all equipment/Software Inventory
Complete all PCI initiatives
Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
Maintain IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines.
Ensure monitoring of recovery system – daily backups for region
Contribute to Technology Services knowledgebase.
Looks for opportunities for new technology that may be beneficial to customer.
Participate in after‑hours on call support(24/7) with the regional IT team
Participate in all regional aspects of a IT projects as directed
Qualifications
University degree or equivalent experience
A+ Certification
Minimum 3 years of experience in system administration and networking
Microsoft Certified System Engineer or equivalent
Cisco certification or equivalent experience
Understanding of hotel operations, an asset.
Solid interpersonal skills
Self‑starter with a strong sense of commitment.
Ability to work as part of a team
Previous supervisory and training experience an asset
Additional Information
The Ontario base salary range for this position is $60,960 - $76,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience and/or work location.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
What’s in it for you?
Free Meals: Healthy meals on us every shift.
Dry Cleaning: Free dry‑cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.
Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations
We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
[email protected]
Our Commitment to Diversity & Inclusion
At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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