HPC & AI Software - Engineering Resolution Engineer

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know wide-ranging backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

- Lead customer troubleshooting meetings, system testing and upgrades, and monitoring issue tickets.
- Analyze software issues and provide final resolutions or workarounds when possible.
- Manage escalations to next level of engineering and ensure issues are documented completely and are technically sound.
- Analyze, reproduce, isolate and resolve issues pertaining to Slingshot Software.
- Provide technical support for customer‑reported issues escalated to Level 3 support.
- Escalate unresolved issues internally to HPE R&D.;
- Perform selected product pre‑release testing.
- Document/communicate throughout the whole process of working on an issue until closure.
- Create and review selected customer documentation and notices.
- Provide after‑hours support when necessary.
- Guide and mentor less‑experienced staff members.

Education and Experience

Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent. Typically 6-10 years experience.





Knowledge and Skills

- Hands‑on experience supporting HPE Cray EX systems, HPE Cray Supercomputing platforms, or other leadership‑class and exascale supercomputing environments.
- Experience with HPE Slingshot interconnects, InfiniBand fabrics, high‑speed Ethernet, or other large‑scale HPC networking technologies.
- Independently perform enterprise Linux diagnostics and administration involving system services, network troubleshooting, log correlation, performance analysis, system‑health assessment, and automation using Bash, Python, or comparable scripting tools.
- Experience supporting parallel filesystems, enterprise storage platforms, cluster‑management services, or HPC monitoring systems.
- Prior involvement in system upgrades, installations, maintenance windows, acceptance activities, or multi‑party technical projects.
- Willingness to participate in an on‑call rotation, planned after‑hours maintenance, and additional onsite support during major incidents or system outages.
- Ability to gather data, perform analysis, reproduce and resolve issues or elevate to HPE R&D; or external partners, working with them until closure.
- Knowledge and experience with working with 3rd party suppliers.
- Ability to multi‑task and prioritize, switching between working several issues at once.




- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
- Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written.

Working Arrangement

Hybrid with a requirement that you will work on average 2 days per week from an HPE office.

Salary and Compensation

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – Canada: Annual Salary CAD 118,500 - 168,500 in Ontario The listed salary range reflects base salary. Variable incentives may also be offered. L’échelle salariale prévue pour un nouvel embauché basé au Canada occupant ce poste est indiquée ci-desus. L'offre peut varier dans cette échelle en fonction de l'emplacement géographique, de l'expérience professionnelle, de et/ou du niveau des compétences. S'il s'agit d'un rôle de vente, l'échelle salariale indiquée reflète le salaire de base combiné à la rémunération des ventes ciblées. S'il s'agit d'un rôle non commercial, l'échelle salariale indiquée reflète uniquement le salaire de base. Des incitations variables peuvent également être proposées.

Information about employee benefits offered in Canada can be found at https://myhperewards.com/pdf/hpe-recruit-brochure-can.pdf Des informations sur les avantages sociaux offerts sont disponibles sur https://myhperewards.com/pdf/hpe-recruit-brochure-can-fr.pdf

Benefits

- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, fin

📌 HPC & AI Software - Engineering Resolution Engineer (Mississauga)
🏢 Hewlett Packard Enterprise
📍 Mississauga