About the Team

PetSmart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.

About the Location

Field Position:

This position is considered Field based and is considered to be a blend of onsite and work from home activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

About the Job

Visa sponsorship is not available for this role

PetSmart is seeking a Principal Supply Chain Manager, Canada to oversee the operational and financial performance of our Canada distribution network in partnership with our third-party logistics provider (Metro Operations),



supporting the Elora and Calgary distribution centers.

SUMMARY

Responsible for the operational and financial governance of PetSmart's Canadian distribution network in partnership with Metro Operations, supporting the Elora and Calgary Distribution Centers. Owns third-party logistics provider performance, financial stewardship, operational excellence, and strategic initiatives that deliver exceptional service while achieving Supply Chain service, productivity, quality, and financial objectives.

Serves as the primary strategic partner between Metro Operations, Canadian Stores, the Canada and Phoenix Home Offices, and U.S. Distribution Centers, influencing cross-functional decisions, leading executive business reviews, and driving continuous improvement across the Canadian distribution network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Store Service & Customer Experience

- Owns the strategic partnership between PetSmart Stores and Metro Operations by gathering operational feedback, identifying root causes, and partnering across Supply Chain to improve service, product quality, delivery execution, and load accuracy.

Distribution Center Operations

- Owns operational governance for the Elora and Calgary Distribution Centers by monitoring key performance indicators, service levels, productivity, operational risks, and quality to ensure achievement of Supply Chain objectives.
- Leads weekly operational reviews, monthly business reviews, executive Quarterly Business Reviews (QBRs), and other governance meetings to review performance, resolve issues, dr

📌 Principal Supply Chain Manager (Burlington)
🏢 PetSmart
📍 Burlington