Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you

Who we are

We Are a Public Purpose, Non-profit Organization Situated At The Center Of Canada’s Payment Ecosystem. We Own And Operate Payment Systems That Process Hundreds Of Billions Of Dollars’ Worth Of Payment Transactions Every Business Day. We Convene Ecosystem Participants To Discuss Their Multiple And Diverse Interests And Ideas And To Navigate Industry-level Challenges. We Adhere To a Set Of Values That Are Our North Star

Inspire trust, build community and enable change

Payments Canada — where our country connects

Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada

You need to work here if

- You love working with passionate, ambitious and cooperative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.

What we are looking for





The Senior Human Resources Business Partner (SHRBP) works as a strategic partner and internal advisor, driving initiatives that directly impact employee engagement, organizational effectiveness, organizational change, operational efficiency and workplace culture.

While championing retention, equity and holistic professional development for mid-level managers and early-career talent the SHRBP is also a trusted strategic advisor to the senior leadership team.

Duties And Responsibilities

Strategic Alignment and Advisory

- Proactively partner with leaders to identify and understand the strategic people issue specific to their business units. Deliver innovative HR solutions that support the achievement of current, emerging and shifting operational objectives.
- Act as a trusted advisor providing advice, guidance and high-impact coaching across all job levels; advising executives and senior management on leadership dynamics and succession, while counseling leaders and employees on performance, career progression and professional development.
- Cultivate deep, consultative relationships with business leaders, ensuring that all advice, guidance and interventions directly align with business priorities.
- Lead and contribute to cross-functional HR projects and strategic initiatives aligned with the overarching People Strategy.

Workforce Strategy,



Analytics and Total Rewards

- Act as a key partner in building, forecasting and managing annual workforce plans and headcount budgets. Conduct capability gap analyses, identify critical and vulnerable roles and drive proactive succession planning and talent pipeline strategies to ensure sustainable operational capacity.
- Translate complex data sets, dashboards, turnover trends, retention risks and compensation equity metrics into actionable, evidence-based business insights.
- Partner closely with the Organizational Design and Total Rewards team to guide business leaders through annual compensation cycles, merit reviews and performance incentive programs. Provide strategic advisory on promotional off-cycles, job evaluations, market rate adjustments and customized retention packages in compliance with corporate compensation governance.

Organizational Effectiveness, Change and Workplace Relations

- Champion organizational change by collaborating with business leaders, talent management and other internal departments to build and execute timely, structured communication, restructuring and action plans.
- Manage sensitive, confidential and complex HR issues. Conduct thorough, objective investigations into workplace complaints and disputes, liaising with internal and external legal counsel as required to mitigate risk and ensure compliance.
- Champion employee engagement initiatives, facilitating employee and leadership feedback through surveys, focus groups and analytics and co-creating actionable improvement plans with business units.

Culture, Employee Engagement and Culture

- Drive an exceptional employee experi

📌 Senior HR Business Partner (Ottawa)
🏢 Payments Canada
📍 Ottawa