Handle domestic and international wire requests in Toronto using customer service, payment processing, and careful document collection. This is a full time contract role.

As a Payment Analyst supporting U.S. Payments Processing, you will serve first-point-of-contact representatives. The work involves wire origination, initial callback disclosures, customer information, regulatory requirements, and client problem resolution. You will follow documented procedures and RBC standards.

Key Responsibilities:

- Answer wire transfer origination calls and collect required information
- Complete initial callback verbatim disclosures for wire requests
- Process incoming and outgoing wires using documented controls
- Resolve client issues while maintaining attentive service




- Escalate complaints, interest claims, and suspicious transactions promptly

Requirements:

- Customer service or contact centre experience
- Strong organizational and decision-making skills
- Fluency with Microsoft Office products and technological independence
- Flexibility for evenings, weekends, and statutory holidays
- Knowledge of payments procedures, BESS, SWIFT, or Fed Line preferred

Apply payment processing, customer service, regulatory awareness, and decision-making skills to wire operations supporting RBC clients.

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📌 Wire Transfer Payment Analyst (Canada)
🏢 Royal Bank of Canada
📍 Canada