Guest service and appointment booking define this Experience Guide role at The NOW Massage. Flexible schedule include evenings, weekends, and holidays.

The Experience Guide supports guest experiences and boutique operations while selling enhancements, memberships, and gift cards. You will greet guests, customize massages, maintain reception areas, and handle service payments. Success requires communication, empathy, attention to detail, and problem-solving skills.

Key Responsibilities:

- Warmly greet and check in guests
- Book, edit, and cancel massage appointments accurately
- Promote enhancements, memberships, gift cards, and retail offerings
- Maintain guest areas and reception standards
- Open and close the boutique according to procedures

Requirements:

- Sales and service-related experience preferred
- Excellent guest service and communication skills
- Efficient, detail-oriented approach to daily work
- Problem-solving and troubleshooting abilities
- Availability for flexible hours, including holidays

Bring empathetic service, appointment coordination, and sales skills to The NOW Massage guest experience team.

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📌 Experience Guide Guest Services Associate (Canada)
🏢 The NOW Pasadena
📍 Canada