Apply technical troubleshooting and communication skills as a Customer Support Specialist with Clio in Burnaby or Calgary. Full-time work uses a flex shift model. Clio’s Customer Support team welcomes early-career professionals, graduates, career changers, and technology candidates. You will become a product expert while supporting legal professionals and their clients. The work combines technical problem-solving, customer education, and product adoption.

Key Responsibilities
Handle inbound requests by phone, AI-enabled chat, and email Diagnose, troubleshoot, and resolve product issues effectively Coach customers on effective use of Clio products Identify additional product or service needs and connect customers Capture customer feedback for Product teams

Requirements:
Bachelor’s degree or diploma, or relevant graduation status Excellent analytical, verbal, and written communication skills Explain complicated technical concepts to non-technical audiences Curiosity about law, technology, and artificial intelligence Growth mindset, optimism, and enthusiasm Build product expertise while resolving technical questions and supporting legal professionals through clear customer communication at Clio. #J-18808-Ljbffr

📌 Technical Customer Service (Canada)
🏢 Clio
📍 Canada