Manage open enrolment registrations in Toronto with EZRA, using technical systems, financial processing, and cross-functional coordination in a hybrid schedule.
As an Operational Shared Services Specialist, you will support the Operational Excellence team within Customer Experience & Operations. The role manages back-office processes, registration workflows, and coaching program extensions. You will partner with Customer Success, Billing, and Configuration teams to deliver accurate processing and participant experiences.
Key Responsibilities:
- Own registration and launch management for open enrolment programs
- Process orders and forecast open enrolment registration revenue accurately
- Coordinate workflows and resolve client challenges cross-functionally
- Document processes and manage shared inboxes using established protocols
- Analyze rates and Purchase Orders before processing registrations
Requirements:
- Three or more years in back-office or administrative work
- Solid attention to detail across concurrent processes
- Experience working with technical systems
- Understanding of financial processes, Purchase Orders, and payment methods
- Ability to follow and document processes
Support EZRA’s operational excellence through registration management, financial accuracy, technical systems, and global collaboration in Toronto.