Support export ocean cargo customers at OOCL in Vancouver, using clear communication and careful booking management. This is a regular full-time outbound position.

As a Customer Service Representative, you will handle export cargo inquiries and coordinate booking activity. The work requires customer service experience, Microsoft Office knowledge, attention to detail, and solid verbal and written communication. You will also collaborate across functions to manage expectations, equipment, and space availability.

Key Responsibilities:

- Respond to export cargo inquiries by email and telephone
- Create, amend, or transfer export bookings
- Apply appropriate systems and guidelines to booking activities
- Communicate cross-functionally about expectations, equipment, and space
- Promote OOCL online tools to customers

Requirements:

- Customer service experience in a professional setting
- Knowledge of international cargo container movement
- Critical thinking and problem-solving skills
- Microsoft Office Suite knowledge
- Ability to manage multiple tasks simultaneously

Bring customer service, booking coordination, and communication skills to OOCL's export ocean cargo team in Vancouver.

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📌 Export Ocean Cargo Customer Service Representative (Canada)
🏢 OOCL USA
📍 Canada