Toronto customer support specialists use analytical and communication skills to help legal professionals through phone, chat, and email. Clio offers a hybrid work setting.

This full time, permanent position welcomes early career professionals, recent graduates, career changers, and varied backgrounds. You will become a Clio product expert while diagnosing issues, explaining technical concepts, and supporting legal technology adoption. Structured product training and coaching support development.

Key Responsibilities:

- Handle inbound requests by phone, AI enabled chat, and email
- Diagnose, troubleshoot, and resolve product issues effectively
- Coach customers toward more efficient work with Clio
- Connect customers with teams about additional products or services




- Capture customer feedback for Product teams

Requirements:

- Bachelor’s degree or diploma, or qualifying graduation status
- Background in Computer Science, Business, Communications, or related fields
- Excellent analytical, verbal, and written communication skills
- Ability to explain technical concepts to non technical audiences
- Curiosity about law, technology, and AI

Build legal technology expertise in Toronto by combining customer support, troubleshooting, coaching, and clear communication at Clio.

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📌 Toronto Legal Technology Support Specialist (Canada)
🏢 Clio
📍 Canada