As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia’s market-inspired approach to innovation to enhance solutions and customer benefits. Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located at the Nepheline Syenite Operations in Havelock, ON. The Customer Service Representative I is responsible for efficiently and accurately processing orders, executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a rapid-paced, office environment. Order entry Customer Complaint Management Support Month End Close Primary Support for Inbound Phone Calls Account Management Associate’s degree in business or related field; Bachelor’s Degree preferred ~2+ years of progressive experience in customer service and account management ~ Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel ~ Ability to learn ERP Databases, particularly order processing and invoicing ~ Professional telephone and email etiquette,



with an outgoing personality ~ Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment ~ Our core values
- Safety, Team, Customers, Growth, and Courage—guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success—ensuring a sustainable future for our company. Focus on customers At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status. The organization offers competitive salaries, advancement opportunities, and a full range of benefits. Excellent Healthcare Benefits – medical, vision, dental Pension Plan Vacation + Paid Holidays Disability, Life / AD&D;, and Long-Term Care Insurances Employee Assistance Program

📌 Full Time (Canada)
🏢 Covia
📍 Canada