Turn monitoring alerts into informed action as a Tier 1 NOC Analyst supporting customer environments from Winnipeg. Use LogicMonitor and structured troubleshooting.

Exchange Technology Services seeks an analyst reporting to the NOC Manager within its Network Operations Centre. This first point of contact responds to alerts, investigates incidents, performs diagnostics, and escalates unresolved issues. The work covers WAN, LAN, wireless, VPN, internet connectivity, routers, switches, firewalls, and wireless controllers.

Key Responsibilities:

- Respond to system-generated alerts from monitoring platforms
- Identify issues before service-affecting incidents occur
- Monitor WAN, LAN, wireless, VPN, and internet services
- Verify routers, switches, firewalls,



and wireless controllers
- Escalate critical issues under established procedures

Requirements:

- One to two years in IT support, MSP, network administration, or NOC
- Experience with LogicMonitor
- Basic TCP/IP networking and routing fundamentals
- Understanding of DNS, DHCP, VPN, and network security
- Solid analytical, troubleshooting, and prioritization skills

Bring alert validation, network operations, and escalation skills to Exchange Technology Services' customer-focused NOC team.

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📌 NOC Monitoring and Incident Analyst (Canada)
🏢 Exchange Technology Services
📍 Canada