Questrade Financial Group (QFG), through its companies
- Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Paid vacation, personal, and sick days for work-life balance Work-life balance in a hybrid workplace with at least 3 days in office Opportunities to contribute to community causes We're looking for our next Compliance Officer, Business Compliance. Growth Portfolio is seeking a motivated Compliance Officer to support the day-to-day administration of compliance programs for Zolo Ventures Ltd. and its provincial real estate brokerages: In this role you will manage Canada's Anti-Spam Legislation (CASL) and Unsolicited Telecommunications Rules (UTRs) compliance programs, Anti-Money Laundering (AML/FINTRAC) automation initiatives, website digital compliance auditing, and the lifecycle administration and annual renewal tracking of provincial entity licences and regulated role registries. You will drive CASL and UTR monitoring, testing, complaint handling, and training across a distributed network of independent real estate agents and brokerages. You will work closely with Business and Product leadership, with guidance from the Brokers of Record, to ensure that digital marketplace campaigns, lead-routing disclosures, and listing data displays comply with all statutory standards before they reach consumers.



Managing and executing company-wide compliance programs covering CASL, CRTC UTRs, AML/FINTRAC requirements, and website digital compliance across all web and mobile platforms Leading initiatives to automate AML/FINTRAC identity verification, KYC checks, and transaction monitoring, working cross-functionally with Operations, Product, Technology, and Engineering teams Conducting systematic audits of customer-facing website user journeys, lead-capture forms, DISCLAIMERS, terms of service, and automated marketing flows Establishing and managing Existing Business Relationship (EBR) verification and National Do Not Call List (DNCL) access controls within CRM and marketing systems Maintaining, reviewing, and updating compliance policies, standard operating procedures (SOPs), and tiered disciplinary frameworks, and escalating material non-compliance or red-flag risks to executive leadership Assisting with the triage, investigation, and resolution of consumer and regulatory complaints (CRTC, RECO, RECA, BCFSA, FSRA, Privacy), maintaining audit-ready records Designing and delivering compliance training and awareness modules for independent contractor agents, brokerages, and mortgage representatives across Ontario, Alberta, British Columbia, and other provinces, and tracking adherence Managing reporting inputs for senior management, affiliate Compliance Committees,



and regulatory authorities Monitoring legal and regulatory changes to assess operational impacts and recommend necessary adjustments Reviewing consumer data storage protocols and third-party API data sharing, such as lead routing to partner brokerages, to guarantee legal consent compliance Auditing and maintaining Zolo's public-facing Privacy Policy and Terms of Use Managing and maintaining the master register of all regulated entities, provincial brokerage licences, and statutory roles, including Brokers of Record, Managing Brokers, Alternate/Secondary Brokers of Record, Branch Managers, and Principal Mortgage Brokers across Ontario, Alberta, British Columbia, and other operating jurisdictions Monitoring and coordinating annual licensing renewal cycles, corporate regulatory filings, RECO/BCFSA/RECA/FSRA portal roster updates (such as RECO MyWeb, BCFSA IRIS, and myRECA), fee processing, and mandatory continuing education (CE) compliance for all designated brokerage leaders and corporate entities Building working knowledge of CASL, the UTRs, and CRTC guidance, and developing an understanding of the regulatory landscape governing residential real estate brokerages and, ideally, mortgage brokerages in Canada (RECO, RECA, BCFSA, FSRA) Investigating cases and performing initial case analysis to support senior compliance staff Adhering to Questrade's and Zolo's compliance policies and procedures So are YOU our next Compliance Officer, Business Compliance? Have a four-year post-secondary degree and 3–4 years of relevant compliance, financial services, or regulated-industry experience Are proficient in Microsoft Excel and other data management tools Have exceptional verbal and written communication skills

📌 Compliance Specialist- Monitoring (Canada)
🏢 Questrade Financial Group
📍 Canada