Lead overnight guest service operations as a Front Office Supervisor, using hotel operations knowledge and strong problem-solving skills. This is a full-time position.

At Gateway Casinos & Entertainment Limited, the Front Office Supervisor supports Front Office, Guest Services, and Valet services. You will supervise teams, protect service quality, and help deliver positive guest experiences. The position also requires communication with Housekeeping and other departments.

Key Responsibilities:

- Oversee Front Desk, Guest Services, and Valet operations
- Plan, organize, and monitor daily team activities
- Review arrivals and resolve room activity problems
- Coordinate guest room status with Housekeeping
- Respond promptly and professionally to service problems

Requirements:

- Knowledge of hotel operations and yield management
- Ability to analyze information and solve work-related problems
- Strong interpersonal and relationship-building skills
- Knowledge of property management and scheduling systems
- Clean driver’s abstract and manual vehicle ability

Support overnight hotel service through team supervision, guest communication, operational judgment, and robust attention to detail.

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📌 Overnight Hotel Front Office Supervisor (Canada)
🏢 Gateway Casinos and Entertainment
📍 Canada