Bilingual French writing and speaking support SAP Canada customers from Vancouver, British Columbia, in a hybrid contract assignment. Robust communication and software experience are valuable.

This four-month Bilingual French Customer Engagement Associate assignment handles inbound customer and prospective-customer inquiries. The work uses chat, phone, and email while applying customer support experience, business acumen, and SAP systems knowledge. Candidates must reside in British Columbia.

Key Responsibilities:

- Answer inbound chats, phone calls, and emails
- Manage and organize leads from SAP inbound channels
- Input leads into SAP CRM and marketing tools
- Profile leads and route them to appropriate teams
- Identify escalations and route them to managers

Requirements:

- Bilingual French writing and speaking ability
- BBA, BComm, or BA graduate at minimum
- Excellent customer support and communication skills
- Strong business acumen and proficient MS Office skills
- Customer service or previous phone experience is an asset

Use French communication, customer support, and SAP tools to manage inbound engagement for SAP Canada customers.

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📌 Bilingual French Customer Engagement Associate (Canada)
🏢 Yoh, A Day & Zimmermann
📍 Canada