Technical customer support expertise meets clinician empathy in this remote Canada-based role at Nestmed, working from 1 pm to 9 pm EST. As a Customer Support Specialist, you will support clinicians, staff, and administrators using Zendesk across a high-volume queue. You will troubleshoot common technical issues, escalate product problems, and communicate clearly with non-technical healthcare users. Your work helps Nestmed support home-based care organizations and improves the user experience.

Key Responsibilities
Own first-line support through Zendesk email, chat, tickets, and phone Resolve password, audio transfer, restart, login,



and configuration issues Document and escalate product issues to engineering Prioritize high-volume inbound support requests Surface recurring user pain points to product teams

Requirements:
Three or more years in technical customer support or client-facing work Direct experience supporting non-technical end users in high-volume environments Zendesk or comparable ticketing platform proficiency Explicit communication with time-pressured healthcare users Availability for Canada and United States statutory holidays Apply your troubleshooting, triage, Zendesk, and communication skills to support Nestmed clinicians across home-based care. #J-18808-Ljbffr

📌 Technical Customer Service (Canada)
🏢 Nestmed
📍 Canada