We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Location:
Remote out of Canada Reports to: Senior Manager, Technical Support Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools Work with the Implementation team to assist with the geospatial setup of customer locations Respond to and resolve inbound Customer support requests through email and telephone Troubleshoot Customer support issues and follow Axon Fusus escalation policy Document all work completed within the Axon Fusus CRM support tool Participate in Axon Fusus sponsored training and certifications to advance technical skills. 1 years experience working in information systems and networking ~ Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required ~ Completion of or working toward a college degree in a technical discipline ~ Certifications such as Network+, Security+, Linux+ ~ Competitive salary and 401k with employer match Paid parental leave for all Medical, Dental, Vision plans Emotional & Mental Wellness support Axon’s hourly pay philosophy is made up of base pay and bonus.



The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. Base Pay Range$24.34—$38.94 CAD We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the

job description
. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. com or via our Axon Privacy Web Form. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. We are an equal chance employer that promotes justice, advances equity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected].

📌 IT ASSISTANT (Canada)
🏢 Candidate
📍 Canada