Resolve customer inquiries for TTI in Georgina, Ontario, using order management, communication, typing, and Microsoft Office skills. This is a weekday full time schedule.

The Service Order Resolution Representative partners with customer service to address concerns and maintain order-resolution replies within 24–36 hours. The position tracks Order Entry performance, drafts No Charge orders, and supports other order-management activities. It also assists team leads, subject matter experts, and training when needed.

Key Responsibilities:

- Resolve customer inquiries and concerns with customer service
- Maintain 24–36-hour order resolution reply metrics
- Track daily Order Entry performance and records
- Draft and fulfill company-wide No Charge orders
- Support training, 5S, safety, and quality improvement

Requirements:

- High School or GED diploma required
- Proficient typing and ten-key skills
- Proficient Microsoft Office skills
- AX experience required; HJ experience preferred
- Strong verbal and written communication skills

Bring accurate order management, customer communication, and AX experience to TTI’s service order resolution team in Georgina, Ontario.

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📌 Service Order Resolution Representative (Canada)
🏢 TTI
📍 Canada