Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Flexible Multiple benefits offered to support wellbeing, including telemedicine, Wellness account and much more Annual bonus the target (subject to personal and company performance): Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. Bilingual Customer Service Representative I January 11, 2027 Fluency in both French and English is required. Montreal office, located at 2020 Robert-Bourassa Boulevard. 40 hours per week, Monday to Friday, between 8:00 a.m. Day or evening shifts may be required based on operational needs. Saturday: Availability may also be required on Saturdays, from 9:00 a.m. Training: First two weeks — 35 hours per week, Monday to Friday, 9:00 a.m. Answer incoming phone calls and make outgoing calls while providing outstanding customer service. Answer customers’ questions and make adjustments to their accounts.



Promote self-service by assisting and guiding customers through the various tools available online or through the mobile app. Send documents or copies of policies to customers. Address various customer needs, including answering general inquiries, processing reinstatements following cancellations, and resolving customer issues. Demonstrated proficiency with computer systems and Apple and Android applications. Experience in a call-centre environment is an asset. Valuable computer skills, including Microsoft Office Suite and other applications. Bilingualism in French and English — requires answering calls and providing service to English-speaking customers on a regular basis. No Canadian work experience required; At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

📌 Virtual Service Representative (Canada)
🏢 Intact Financial
📍 Canada