Lead hotel guest services operations with Front Desk, Housekeeping, and team development responsibilities in a agile hotel environment. Drive exceptional experiences and strong service results.
As Guest Service Manager with Pomeroy Lodging, you will lead teams across the Front Desk, Breakfast Room, and Clean Team. You will teach service and business decision-making while supporting guest and employee retention. The position also addresses hotel performance metrics and financial goals.
Key Responsibilities:
- Oversee guest services operations and guest satisfaction
- Lead, train, coach, and develop service teams
- Execute VIP arrival protocols and guest service strategies
- Inspect rooms and public areas for issues
- Assist with scheduling, payroll, and budgeting
Requirements:
- Minimum two years of hospitality experience
- Front Office leadership experience is an asset
- Strong hotel operations and guest service knowledge
- Strong communication, organizational, and problem-solving skills
- Hospitality, Tourism, Business, or related education
Apply hotel operations, guest service standards, and team leadership to deliver exceptional experiences with Pomeroy Lodging.