- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Qualified Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities

Customer Service Assistant

Location: Edmonton, Alberta, CA

Type of contract: Permanent

Posting date: Oct 30, 2026

Job offer reference: 216607

Key Accountability/Responsibilities

- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting,



and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities

READY TO LEAVE YOUR MARK IN A SMARTER SOCIETY?

Key Accountability/Responsibilities

- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development:



Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities

Key Accountability/Responsibilities

- Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control: Review file entry data to ensure accuracy
- Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
- Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset

📌 CUSTOMER SERVICE ASSISTANT (Canada)
🏢 Bureau Veritas | Marine & Offshore
📍 Canada