Collections Specialist (Contract) It might have shaped your first impression or left a lasting memory of a building. with an aesthetic interior and stylish, well‑built buttons and fixtures. Immersive digital technology like visual displays may have turned a easy ride into a memorable experience as well. You may not have noticed these details then, but once you’ve worked with us, you’ll start noticing them everywhere you go. Headquartered in Mississauga Canada, our 80,000 sq. foot facility focuses on the efficient production of industry‑leading fixtures, high quality elevator car interiors, and cutting‑edge digital products. At MAD, we set you up to be the expert – providing the tools, support, and environment to help you thrive. MAD has been ranked among Canada's top 500 fastest growing companies, one of Canada’s Best Managed Companies, a Best Places to Work in Canada, and among Best Employers for Recent Graduates. Our New Collections Specialist will be responsible for the timely collection of outstanding customer receivables and accurate application of incoming customer payments across the MAD Elevator Group. This role reports to the Group’s Finance Operations Manager. This role manages an assigned portfolio of customer accounts, proactively follows up on overdue balances, investigates payment discrepancies, and maintains accurate records of collection activities and customer commitments. The successful candidate will be organized, detail‑oriented and comfortable communicating directly with customers by telephone and email. They will demonstrate strong follow‑through, take ownership of outstanding collection items, and work collaboratively with the AR Analyst, Finance Operations Manager and other internal teams to resolve issues affecting payment.



This is a hands‑on role requiring the ability to manage daily priorities, meet established performance targets and communicate account status and required next steps clearly to management. Customer Collections and Account Management Manage an assigned portfolio of customer accounts and ensure timely collection of outstanding receivables. Review accounts receivable aging reports regularly to identify overdue invoices and prioritize collection activities. Proactively contact customers by telephone and email to follow up on overdue invoices, obtain payment commitments and resolve outstanding balances. Maintain consistent follow-up notes on overdue accounts until payment is received or the matter is escalated for resolution. Monitor customer payment commitments and follow up promptly when payments are not received as agreed. Identify payment delays, invoice disputes, missing documentation and other issues preventing collection. Work collaboratively with the AR Analyst when customer accounts require invoice corrections, rebilling or other account adjustments. Escalate unresolved collection issues, significant overdue balances and accounts requiring additional management intervention to the manager. Support established collection procedures, including identifying accounts requiring shipment holds or other collection actions for management review.



Maintain professional and constructive customer relationships while ensuring collections targets are achieved. Follow established company policies, procedures and internal controls. Maintain confidentiality of customer and financial information. Cash Application and Payment Processing Daily application of incoming customer payments accurately and promptly in Syspro, including EFTs, cheques, wires and credit card payments. Match customer payments to outstanding invoices using remittance information and customer account records. Reach out to customers when information is not received or to clarify payment allocations. Coordinate with the accounting team to resolve cash application discrepancies and maintain accurate customer account balances. Customer Communication and Inbox Management Manage assigned accounts receivable inboxes daily, ensuring customer inquiries and requests are reviewed, prioritized and actioned. Respond to customer inquiries within 48 hours, including providing an update or expected resolution timeline where further investigation is required. Communicate professionally with customers regarding overdue balances, payment arrangements and outstanding account issues. Coordinate with internal departments, including Sales, Project Management and Finance, to resolve customer payment inquiries. Maintain accurate and up‑to‑date internal collections trackers, including customer contact history, payment commitments, disputes, outstanding actions and follow‑up dates. Use established tracking tools and reports to monitor overdue balances and collection progress. Ensure collection activities and next steps are documented sufficiently to allow other team members to understand the status of each account. Provide regular u

📌 Collections Specialist (Canada)
🏢 Mad Elevator
📍 Canada