Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to current heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

Air Inuit is seeking an experienced and solutions-oriented operational professional to provide leadership, coordination and support to the Daily Operations Coordinator (DOC) team.

In this key operational role, you will help ensure effective team coverage, consistent operational practices and sound decision-making across daily operations.



Acting as a primary point of contact for operational matters involving the DOC team, you will coordinate schedules and staffing needs, support training and onboarding, maintain operational standards and procedures, and help resolve issues before they require escalation to senior management.

You will also play an important role in continuous improvement by reviewing operational events, identifying recurring challenges and ensuring lessons learned are translated into stronger processes and more consistent practices.

THE ROLE IN DEPTH

Team coordination and scheduling

- Establish and maintain DOC team coverage schedules to ensure adequate operational support.
- Coordinate coverage for absences related to illness, leave, training and other staffing needs.
- Anticipate potential staffing shortages and develop solutions before they affect operational coverage.
- Review and approve employee timesheets in Synerion.

Operational coordination and escalation

- Act as a primary point of contact for other departments regarding day-to-day operational matters involving the DOC team.
- Address and help resolve interdepartmental operational issues before escalation to senior management whenever possible.
- Identify significant operational risks and unresolved issues and elevate them to the appropriate level.




- Maintain effective communication and coordination between the DOC team, OCC Manager and other departments.

Training and onboarding

- Coordinate the onboarding and training of new DOC team members on company procedures, operational systems such as AIMS, and applicable Canadian Aviation Regulations (CARs).
- Ensure new team members understand established operating procedures, escalation criteria and decision-making expectations.
- Coordinate competency assessments and recommend when employees are ready to perform duties independently, in accordance with company training and approval requirements.

Standardisation and quality

- Maintain and review Standard Operating Procedures (SOPs), checklists and operational decision-making frameworks.
- Promote consistency in the management of recurring operational situations, including irregular operations, cargo prioritisation, crew replacement and aircraft changes.
- Identify recurring errors, procedural gaps and opportunities to improve operational efficiency and regulatory compliance.
- Communicate procedural updates and ensure changes are clearly understood and consistently applied across the team.

Post-event review and continuous improvement

- Plan and lead debriefing sessions following significant operational disruptions to identify causes, capture lessons learned and establish corrective actions.
- Communicate relevant findings and recommend procedural improvements when appropriate.
- Contribute to the identification and reporting of safety concerns through the company's Safety Management System (SMS).
- Follow up on agreed corrective actions to ensure they are implemented.

Operational guidan

📌 Lead Coordinator (Canada)
🏢 Air Inuit
📍 Canada