This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. Manage and configure multiple internal and customer-facing orgs Design and implement Salesforce flows Develop and maintain multiple experience cloud sites Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups Prioritize, design, and facilitate the successful implementation and adoption of new processes Participate in final acceptance testing, verifying with stakeholders, and deploying current functionality to production Provide training to internal users as well as clients Write and manage technical documentation, including internal and external-facing knowledge base articles Undergraduate or College degree in a technical field ~2+ years of experience with Salesforce configuration, support,



and/or administration ~ Salesforce Administration Certifications ~ Experience with creating and maintaining complex Salesforce flows ~ A strong knowledge of Salesforce formulas ~ Must be available to travel to client sites within Canada and the US if required. ~ Waterloo Region, Ontario (position requires minimum 3 day in-office attendance) Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. RideCo's software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates.

📌 Salesforce Platform Administrator (Canada)
🏢 RideCo. On-Demand Transit
📍 Canada