Contract: Maternity Cover until 31 August 2027 Part of the Operations team, the Telephone Operator is a rewarding and meaningful role at Transparent Voice. You will provide high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Operations Services Managers on a day-to-day basis and the Clear Voice Director/CEO overall. Connecting clients' calls to interpreters via our busy On Demand Service Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace Support the team with the day-to-day administrative needs of a busy service Support and always demonstrate the vision and values of our organisation Follow all policies of Migrant Help, as the parent organisation to Clear Voice Any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail Ability to communicate effectively at all levels, verbally and in writing, with diverse groups or individuals Migrant Help is committed to safeguarding those we provide aservice to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting,



face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking. About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits

we offer
E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee advantages and recognitions. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme, please view our FAQ page here As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

📌 Telephone Switchboard Operator (Canada)
🏢 Migrant
📍 Canada