Lead Customer Relations at Hard Rock Ottawa Hotel & Casino, applying guest service expertise and leadership across a full time, permanent position in Ottawa.

The Customer Relations Supervisor oversees daily team operations and supports player engagement, satisfaction, and loyalty. This supervisor handles guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The role also supports Hard Rock service standards.

Key Responsibilities:

- Supervise Customer Relations employees during shift operations
- Maintain a strong presence on the gaming floor
- Ensure compliance with AGCO regulations and applicable laws
- Assist with hiring, training, evaluations, recognition, and development




- Plan site promotions with the Customer Relations Manager

Requirements:

- Post-secondary diploma in Marketing or Business-related discipline
- Two years of special events or public relations experience
- One year of supervisory experience in the service industry
- Working knowledge of computer applications, including MS Office
- Ability to obtain Category 1 Gaming Assistant registration

Bring leadership, organization, and guest service skills to Customer Relations supervision at Hard Rock Ottawa Hotel & Casino.

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📌 Customer Relations Supervisor Casino Operations (Canada)
🏢 Seminole Hard Rock
📍 Canada