At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: Job Title: Customer Service Representative 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. Provide superior customer service by handling a variety of transactions, including inbound calls, customer order entry, and follow-ups. This role requires weekend work but no evening shifts, with flexible start and end times between 8 a.m. As a Customer Service Representative, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Cutting-edge And Diverse People Around The World. Answer incoming calls and gather information to fulfill customer orders, provide technical support, and address other requests. Support rental, sales, and owned business models by entering various order types received in written and electronic formats to fulfill orders. Communicate clearly and professionally by telephone and/or written correspondence.



Resolve non-routine and challenging inquiries by adapting techniques and methods to address a variety of complex issues. Complete all necessary follow-up and administrative tasks. Monitor Customer Service emails and respond to offline requests when not on a call. Thoroughly investigate all customer complaints (e.g., Collaborate with internal customers and across a broad spectrum of stakeholders such as Sales, Marketing, Logistics, and Transportation. Support the Global Service Centre Team offline by providing process guidance for order entry. Improve customer satisfaction by identifying recurring problems or barriers and providing insights to help develop solutions. Educate and inform internal customers of various processes and direct them to appropriate resources. Contribute to and maintain a culture of quality service within the Customer Service Team. Participate in special projects as required. Work occasional weekends and holidays, with no evening shifts and flexible start and end times between 8 a.m. Bachelor’s Degree from a credited institution College Diploma and minimum 2 years of experience in Customer Service High school/ GED and 5 years of experience in Customer Service Two (2) years experience with ERP systems and business applications such as Salesforce, Oracle, and Microsoft 365 Additional qualifications that could help you succeed even further in this role include:



Fluent in English/FrenchStrong reporting and analytical skills Strong order entry skills with exceptional attention to detail A strong commitment to delivering world-class customer support Proven problem-solving skills and the ability to communicate effectively, both verbally and in writing, internal and external Consistent adherence to work schedule commitments, the ability to work with minimal supervision, and the flexibility to support schedule adjustments based on call volumes and staffing changes Hybrid, Mississauga, Ontario, Canada (You will be required to be at the office no less than once a week and as expected during trainings and meetings) Supporting Your Well-being Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. The expected compensation range for this position is $59,843
- $74,263 CAD, which reflects the anticipated base plus variable salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

📌 Client Service Representative (Canada)
🏢 solventum
📍 Canada