Sudbury Outpatient Centre- Non Union Non Management

Salary Information

$44.96 - $52.90 / hour

Application Closing Date

November 4, 2026

KEY FUNCTION:

Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades, troubleshoot solutions, participate in process improvement initiatives, and develop training and process documentation.

REPORTING:

Under the general direction of the HR Systems Specialist / Product Owner.

DUTIES:

- Create and maintain businessprocess and workflowdocumentation (i.e. policies, procedures, process maps, standards and standard of work, etc.); provide recommendations on changes to key processes to improve quality, accuracy and efficiency.
- Test and validate integrityof all businessprocesses forimplementation, configurationchanges, system upgrades andreleases (i.e. service and seniority portlet, etc.).
- Participate in system analysis, design testing strategies and facilitate user acceptance testing efforts.
- Evaluate impact of upgrades/changes to existing processes and documentation.
- Provide end user support for HR system problems as the first point of contact through analysis, issue identification, troubleshooting, escalation coordination with IT, and implementation of resolutions; make recommendations to users on the correct usage of the software to reduce data errors and increase data integrity.
- Support the ongoing development and optimization of HR systems and evaluate and recommend opportunities to automate or streamline associated business processes.




- Administer the ongoing product configuration andmaintenance components for each system; recommend how collective agreement rules and legislative updates should be configured as changes occur; address changes in a timely manner.
- Complete needs assessment and gather requirements from end users on reporting needs; develop and build reports as required.
- Modify settings and customize the instance usingAdministrative Centre; manage company-wide settings as required.
- Develop strategies and follow government body and organizational policies to ensure data is private, confidential, and protected.
- Manage mass load functionality ensuring documents are tested prior to loading.
- Enforce security and audit requirements and conduct user access audits; maintain records of access requests.
- Develop downtime notifications and provide to IT service desk.
- Monitor and maintain an inventory of the various interfaces to ensure data integrity, reliability and continuity.
- Monitor the EC Replication Monitor and Kronos dashboard daily for any transmission,data errors or failures and triage/resolve; perform random time card audits as required.
- Assist in the identification and measurement of key performance indicators and advantages as required.
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.




- Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
- Collaborate with internal and external partners/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Educate and promote health, safety and wellness in the workplace.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.

QUALIFICATIONS:

EDUCATION AND TRAINING:

- Minimum of a post graduate Diploma in a Human Resources, Business Information Systems, Business Administration or related field, from an accredited college.
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

- Minimum of two (2) years’ experience working in Human Resources preferably in a health care environment.
- Experience working in Information Technology is preferred.
- Experience working with HR Systems is required.
- Training or recent experience with project management is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

- Demonstrated experience creating policies, business scenarios, standards, standards of work, standard operating procedures.
- Demonstrated strong judgement, analytical and problem solving skills with high attention to detail.
- Demonstrated strong aptitude for qualitative and quantitative analysis and

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