Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software. We’ve been voted #1 in the world in the Hotel Tech Awards 12 times in a row, and we’re growing rapidly. We help make travel and events happen. At Event Temple, we believe in helping people of outstanding character thrive, and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
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Remote friendly, must be based in Canada in timezones PST or MT. A Customer Advocate You love customer interactions You have the confidence to offer our customers a different perspective or approach when you see a better path, you help our customers make confident decisions. Experience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred so you can speak in the voice of our customer. You are technically adept and are able to dig deep into problems and come out with a creative solution. Reporting to the Director of Customer Success, West, you are held accountable to a core set of KPIs that include, but are not limited to: Customer Experience (CX) Scores from clients on Intercom Net Promoter Scores
- overall customer satisfaction You will work with the Director of Customer Success to develop a plan for your career growth at Event Temple. Other tasks as required, very occasional work outside normal hours. Our Customer Success Advisors’ work days are broken down into: Responding to inbound customer inquiries that come through our various channels including chat, email, and phone. Diagnosing customer issues, and making recommendations from a technical or business standpoint via chat, email, phone and Zoom. Understanding and document customer stories that inform feature requests. Monitoring answers of our AI agent and making sure that the answers are accurate. Ability to work independently in a remote environment and to create connections with remote co-workers. Experience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred. Health and dental benefits. Work From Home/Remote. Building a company and being a part of a success story. High-performance team. Salary range: 55k to 65k CAD annually (the final range will be defined based on candidate's experience and skills). We don't offer relocation support for this job posting. #