Sales Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.



Deliver business plan sales and market share targets for the company products in a given industry segment or market. Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services. Ensuring customer satisfaction through management of product and commercial issues; Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Advises others on creating customer focused environments in various scenarios. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. Communicates and models the criticality of customer focus as an organizational strategy. Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations,



and trendsetters; Educates others on own organization in terms of the industry
- its market position, niche (if any), etc.. Assesses how regulatory and reporting requirements apply to own organization. Knowledge of the decision-making process and associated tools and techniques; Advises others in analyzing and synthesizing relevant data and assessing alternatives. Understanding of effective communication concepts, tools and techniques; Reviews others' writing or presentations and provides feedback and coaching. Knowledge of successful negotiation concepts and techniques; Details the risks of negotiation breakdown from each party's perspective. Relationship Management: Knowledge of relationship management techniques; Collaborates with clients in the pursuit of common business objectives. Works directly with clients to discern business trends and their implications. Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Summarizes the stages of the business development lifecycle. Implements common business development incentive programs. Assists in creating an incentive plan to encourage new business growth and development. Researches approaches for exploring new business opportunities. ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Acquires and retains customers in multiple settings using 'value selling' techniques. Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently. Qualifies sales prospects based on a transparent understanding of customer business nee

📌 Area Manager, Market Management (Canada)
🏢 Caterpillar
📍 Canada