Lead customer experience delivery onsite in Windsor with TTEC, using coaching and empathetic leadership to guide team performance and resolve escalations.
As a Service Delivery Team Lead, you will manage first-line performance for associates and report to the Service Delivery Manager. You will motivate teams toward TTEC and client metrics while supporting customer experience. The work includes coaching, feedback, issue resolution, training coordination, and administrative responsibilities.
Key Responsibilities: Coach associates toward company and client performance goals
Answer questions, guide issue resolution, and handle escalations
Coordinate training on revised services, products, or processes
Monitor attendance, process payroll,



and complete administrative tasks
Troubleshoot technology issues and support outage processes
Requirements: Associate degree, technical school, or equivalent work experience
Solid time management and prioritization skills
Ability to make timely decisions
Empathetic leadership during conflicts with diverse team members
Comfort with computer systems
Bring compassionate coaching, customer focus, and performance leadership to TTEC's onsite service delivery team in Windsor, Ontario.

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📌 TTEC Service Delivery Team Lead (British Columbia)
🏢 TTEC
📍 British Columbia