Description The Charter Supervisor is responsible for responding to the needs of charter customers and providing outstanding customer service. This position reports to the Charter Manager.
Knowledge & Skills Required
Must have an understanding of projects and project management
Must be able to think analytically
Must be highly organized
Demonstrated ability to communicate effectively with various departments (ie: operations, maintenance, senior management)
Excellent interpersonal skills with training/experience in customer service
Organized and able to prioritize in a non-structured and fluid environment
Punctual, reliable and committed to providing great service
Positive and friendly personality
Skilled in map reading & familiar with attractions in and around Calgary
Knowledge of Microsoft Office programs, specifically Excel
Able to work in a team setting as well as independently
Some out of town travel may be required for certain events or start-ups
Communicate with staff regarding ongoing operations and upcoming events
Return phone calls from clients and drivers in a timely manner




Meet with major charter clients when time permits
Complete Charter payroll
Assist in directing Charter Drivers for arrivals and departures while ensuring the safety of pedestrians and passengers at large events
Interact with Operations and Maintenance personnel to ensure that charter drivers are in place and equipment is clean and ready when needed
Working Conditions
The office of the Charter Supervisor is located in the Operations Building at 65 Highfield Place SE. Typical hours of work are 8:00 am to 4:30 pm, Monday through Friday, however hours may vary, both earlier and later, including weekends and Holidays. The Charter Operations Supervisor must be available by cell phone evenings & weekends on a rotational basis. Holidays are taken around the needs of Southland and the boards it serves and therefore are not taken during blackout periods.
Requirements
Previous supervisory experience preferred
Valid driver's license; must be willing to upgrade to a class 2

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📌 Charter Supervisor (Alberta)
🏢 Student Transportation of Canada
📍 Alberta