Manage delinquent member accounts through skip tracing, repayment solutions, and clear communication as a Collections Officer I at UCCU.
This Collections Officer I position handles consumer debt, real estate loans, home equity lines, returned checks, and overlimit accounts. You will assess delinquency causes, contact members, and apply collection tools according to circumstances. You will also protect UCCU’s skilled image while meeting policy and legal requirements.
Key Responsibilities: Perform collection activities across varied delinquent member accounts
Apply skip tracing, extensions, consolidations, and repossessions
Explain possible legal actions and recommend financial counseling
Continue efforts through resolution, write-off,



or legal referral
Complete required back-office collections tasks
Requirements: High school graduate or similar equivalent
Knowledge of collection procedures, laws, and regulations
Familiarity with bankruptcy basics and Small Claims Court
Understanding of default and enforcement clauses
Ability to calm difficult situations professionally
Use collection techniques, sound judgment, and member-service communication to help resolve delinquency while protecting UCCU’s interests.

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📌 Delinquent Account Recovery Specialist (British Columbia)
🏢 Love Where You Work
📍 British Columbia